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Privacy Policy
Last Updated: December 20, 2024
1. Introduction
DraWins Australia (ABN: 72953593228, License: 123780020) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our online lottery services.
2. Information We Collect
We collect the following types of information:
- Personal Information: Name, date of birth, address, phone number, email address
- Financial Information: Payment details, transaction history, winnings records
- Account Information: Username, password, account preferences
- Technical Information: IP address, browser type, device information, cookies
- Usage Information: How you interact with our website and services
3. How We Use Your Information
We use your information to:
- Provide and maintain our lottery services
- Process ticket purchases and prize payments
- Verify your identity and age (18+ requirement)
- Comply with legal and regulatory requirements
- Communicate with you about your account and services
- Improve our website and services
- Prevent fraud and ensure security
- Send marketing communications (with your consent)
4. Information Sharing and Disclosure
We may share your information with:
- Lottery Operators: To process ticket purchases and prize claims
- Payment Processors: To handle financial transactions
- Regulatory Bodies: As required by law and licensing conditions
- Service Providers: Third parties who assist in operating our services
- Legal Authorities: When required by law or to protect our rights
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate security measures to protect your information, including:
- 256-bit SSL encryption for data transmission
- Secure servers and databases
- Regular security audits and updates
- Access controls and employee training
- Fraud monitoring systems
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain records for tax and audit purposes
Generally, we retain account information for 7 years after account closure, as required by Australian gaming regulations.
7. Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt-out of marketing communications
- Lodge a complaint with the Privacy Commissioner
8. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website usage and performance
- Provide personalized content
- Ensure website security
You can manage cookie preferences through your browser settings.
9. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing any information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: privacy@drawinsaustralia.com
- Phone: 1800 123 456
- Mail: Privacy Officer, DraWins Australia, PO Box 123, Sydney NSW 2000
12. Responsible Gambling
We are committed to responsible gambling. If you need help with gambling-related issues, please contact: